Welcome to Walser Toyota

To summarize everything below; My experience at this dealership was mediocre, I never left and felt that I should come back here or that they have earned my future business. They did what I think was the bare minimum to make things “right” after the fact but still leaves me feeling like I’ll be avoiding them in the future. I was excited to go into this new store because I drive past it every day and it looks so cool, plus the reviews are positive. I went in about 2 weeks ago to test drive a couple of used vehicles. The first salesman that I talked to seemed so uninterested in helping me. He gave me the keys to two different cars and had me to go test drive them alone. Didn’t get my name, phone number or ID before handing the keys over which seemed odd. My next salesperson was much more interested and helpful. We received an over KBB offer for our trade in and we started the process. The process had some hiccups, some of which were my fault and I’ll own those, but the salesman and finance advisor were very helpful throughout. Process from there on was mostly smooth. Within a couple of days of owning the car I noticed some shaking when braking at highway speeds which shouldn’t be happening with a car that was just inspected by a dealership and had the rear rotors and pads replaced by Walser a month prior. I brought the car in a week and a half after purchase and was told there would be a $240 diagnostic fee, then they would let me know what is wrong with it. A couple of hours later I received a video from the technician telling me that the rear rotors were a little off and should maybe be machined or replaced but nothing to be concerned with about the front brakes. When I received a call from the service advisor he told me it would be $600+ to replace the rotors in the rear and that because they were still within spec they couldn’t do anything else for me. I obviously wasn’t taking that answer on a car I bought 10 days ago and just had those brakes replaced. After some back and forth I discussed it with a manger and he said they would take care of it for me since I just bought the car, which was appreciated. The service advisor called me back and said they had machined the rotors to be flat again, which seems odd to me to have to do less than 1k miles after they were installed and that after the test drive there was still some shaking. He then went on to pitch me that they see some warping in the front rotors and it could be causing the shaking and would be $600+ dollars to replace. The technician in the video said nothing about replacing the front brakes which was crazy that it was just now coming up since earlier it was mentioned that they were fine. I declined the repair and went to pick up the car, thankfully I wasn’t charged for the diagnostic fees. As I was leaving the service advisor told me that they had asked sales to replace the front brakes but they had declined, which also didn’t sit well. The whole service process has left a bad taste in my mouth and I don’t feel confident now that Walser sold me a good vehicle or even that they care about the vehicles they are selling, let alone their customers. The fact that they suggested I replace rotors that they had replaced a month prior blows my mind and shows me that they aren’t questioning any of the work that they’re doing. The back and forth on what needed to be replaced or repaired within my brakes has made it so I don’t trust their service department anymore. Which really sucks because I’m less than a mile away from the dealership and I don’t plan on using them to service my car. If they missed something like the brake issues on the vehicle when they test drove, inspected, and serviced it before selling it, it makes me wonder what other bigger things they could have missed that I’m going to run into soon. I understand that I bought the car “as is” but there is also an expectation from the customer that when the dealership inspects their vehicles that they are giving their stamp of approval on at least the basics, like the car not shaking when braking.

All is good , but my battery connection is no good, because screen look checked engine.

I brought my 2010 Toyota Tacoma in for an oil change. They advised me that the frame was badly rusted but they could not do the oil change without putting on the lift but this was the last time they could service it. I spoke with a salesman and agreed to but a new Tacoma for $53,500 with no financing while I waited for the oil change. The service manager brought out my 2010 Tacoma and said it was done. I drove it home and noticed it was not running properly. When I popped the hood, I saw they never finished the oil change. There was an empty oil container stuck under the oil filter and a tool still stuck to the oil filter. There was oil splattered all over the engine. Except for the frame rust my truck was immaculate and I certainly expected better treatment that I received. I was a loyal customer for 15 yrs and completed all the scheduled maintenance. I was originally offered $8500 for the vehicle, which I accepted. The sales manager later came back and said He would only offer $5000 because of the frame damage. Once an offer is made and accepted it should be honored. Especially since I just spent $53,500 at their dealership. My loyalty is directly tied to their loyalty.

(Translated by Google) Thanks to her help and time, we were able to find the car we loved. If you're ever looking for a car, don't hesitate to ask for Esme 🫶🙂 (Original) Gracias asu ayuda y tiempo pudimos encontrar el carro que nos encantó.. Si algún día buscan un carro no duden en preguntar por esme 🫶🙂

Thomas Pleau was great! He helped me set up my appointment and was very pleasant.

My wife and I have just bought our sixth Toyota through Walser Toyota Bloomington. Our last two purchases were done with the best salesperson, Kamryn Bunkholt. Kamryn is the most friendly and helpful salesperson you could ask for. As most of you know, car buying can be very stressful. Kamryn makes you feel at ease and is very understanding to your needs. We look forward to working with Kamryn and Walser in the future.

It was excellent service . the staff were very friendly and the inspection was good experience

great service and very quick response to any and all questions. Thank you Kenny for an easy service

Very pleased with the Service Center. He was friendly and explained everything. He even recommended new wipers and I was glad he did because I needed them but wasn't thinking the Service Center was the place to get them!!!

I waited longer than I expected David said he texted me but I didn’t receive anything.

Service Department personnel is excellent. They explain everything when you pick up your vehicle upon completing service work performed.

Had a great experience trading in a car and purchasing a new one. The process was strreamlined, convenient, modern and pleasant. Kela Smith was great to work with!

Easy scheduling, great new facility and courteous, professional staff. I love the video tour and appreciate the text communication throughout the service.

Very friendly staff Kamryn really listened to what I was looking for and did her best to find it. Easiest car buying experience ever