Customer Testimonials
Kela Smith helped me and my family out in a difficult situation. As the market being so crazy, our timeline so tight and buying a car already stressful, Kela rocked. He was honest, true and consistent on all levels. The communication in the process was by far the #1 item that made this purchase stress free for us. Would recommend Kela to anyone I know that is in need of a new vehicle!
Wes was great to work with. We went from waiting list to in a new car in 3 days.
I was looking for a pre ownerd vehicle on the lot. I was looking for a car with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car and my customer service specialist MICHAEL GROVES handled me very well. MICHAEL GROVES He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate MICHAEL GROVES YOU ARE VERY FUN AND EXTREMELY HELPFUL I HIGHLY RECOMMEND WORKING WITH MICHAEL GROVES IF YOU LOOKING ...
Came in for a vehicle service on 9/13/21. Had amazing service and communication from Jeremy. He communicated effectively and provided great status updates. While I was waiting Ben Weldon was able to take me on a test drive and showed me a few other options for my next upgrade. All around Great service from Walser Toyota.
Lance is a good salesman. He undrstands the value of service.
Ask for Chris Rogers! He is so friendly and speedy! Gets the job done! Got a gorgeous new vehicle at a fantastic price!
They have been really fantastic to my gf and I during the car buying process. We both are buying new vehicles and not once have we felt pressured to pull the trigger at any point. Feeling out cars at our own pace is a small but very welcome part of our interaction here.
Easiest truck/auto purchase I have made. I have owned over 20 in my live time. Kela smith was great to work with
Kela did an outstanding job hearing my needs and finding me a great fit for my next vehicle. Very personable and knowledgeable. Also a big thank you to Wes and whoever it was that evaluated my trade-in. Couldn't do it without you.
Kevin Danh was very organized and thorough. He is friendly and easy to deal with.
John "Buzz" Bazzachini was great! The sales process is nice and relaxed, no haggling over price because they show you up front how low they can go. I'm loving my Camry Hybrid!
I highly Recommend! Michael Groves Not only he gave me good deal, he was very easy to work with and made the process simple and fast.
Kela Smith was fantastic to work with. My husband had purchased cars from this Walser location in the past and has very few, if any, issues with his cars. While I had another vehicle picked as my number one in a different location, Kela was able to listen to our needs and immediately showed me the vehicle I was looking for! He quickly did research while we test drove so he could give us comparable info on the other vehicle and share the best rates and prices he could offer. He had the car ready with plates, cleaned and financed ...
Jacob Eckhoff (customer service sale rep) and sale manager Adam at Walser Toyota was an outstanding team when I purchased my 19 LC from these two on 9/6/2021, they processed everything from the start to finish in a record time without a hitch, they gave me the best and fair trade-in value for my vehicle vs other Toyota dealership, they were honest and straight up on everything and left me no doubts, this is the kind of trusted car dealerships should be for all, no wondered why when I stepped inside the dealership, and the placed was packed with customers, its shown ...
Really enjoyed the low pressure, no nonsense sales approach. Thank you Antonio Mena for making everything so simple!! Ask for this guy, he will get it done!
An amazing sales experience. Thanks Brad, Sam and Jason!
Love Walser Toyota! I buy all my vehicles from TK! My favorite salesman! He even talked me into Silver haha! I always buy White! Danny Nguyen was awesome too!
Best dealership around!!! Justin Benito was great to work with. He is very knowledgeable and the no pressure sales environment made buying a car enjoyable!!! I highly recommend this dealership and working with Justin!!! If I could give them more stars I would!
Amazing dealership to work with!! Don’t go anywhere else!!! No pressure sales. Justin Benito was great! He is very knowledgeable and made the process of buying a new car enjoyable and not stressful!! Their warranties are great and I felt they had my best interest in mind and got a very reasonable trade in value.
Brian Jordan was wonderful. He went out of his way to track down the suv I wanted. It was the easiest car buying experience I have ever had. I absolutely love my Rav 4!
We had a great experience with Walser Toyota. Joel Bittner was our sales person and did a great job finding us the car we wanted and following through to the end. I would recommend Joel and Walser Toyota.
Hannibal Guelich was very helpful and knowledgeable of the product and got all of the forms and purchase forms filled out in a very reasonable amount of time and explained everything. We had a very good experience with the whole sales team! DM Kyte
My wife and I have received service at Walser that isn't easily found these days. It's amazing, really. From sales, to the service department, I can't recommend them enough.
Michael Groves was extremely helpful and fun to work with. I had spent many hours car shopping and was feeling overwhelmed, but he was very patient and transparent throughout the whole process. I highly recommend working with Michael if you are looking for a car.
Thank you to Justin Benito for helping me find my daughter a reliable used car. We wanted a Toyota Camry with less than 100,000 miles. The first week we met with Justin on two different days to drive a couple different cars, but we didn't find what we were looking for. I told Justin to keep us in mind. A week later he called to tell us about a used Camry that just came in with under 90,000 miles. It was just what my daughter wanted- including a moonroof. Working with Justin was a delight. He was patient with all my ...
Kela was a rockstar for us. He was extremely responsive and resourceful. He found the car we needed and it was transferred to their dealership and we bought it the next day. It was remarkable! That was our first time buying a new car and the process was so easy. We literally spent 15 minutes total at the dealership and when we arrived, the car was waiting, washed, plates installed and ready to go. It truly was an amazing experience. We felt extremely valued and special as customers. I love Walser!
Definitely recommend! Process of trading in and purchasing another vehicle took 1.5 hours. Worked with Kevin from start to finish. Love my car!
The staff at Walser Toyota made purchasing my first vehicle a great experience, especially Michael Groves. His sense of humor and vast knowledge made the experience stress free. I appreciated his thoroughness and patience to help me find the right vehicle that fit my needs. I definitely recommend Walser and encourage you to reach out to Michael!
My boyfriend leased a car through Troy Withers last winter so when I needed a new lease I went back to him. Troy was very helpful and knowledgeable on Toyota's inventory and worked hard to secure the car I wanted from another Toyota dealership. Was great being able to text and email back and forth with him after work hours and on weekends. Would definitely recommend coming to Walser Toyota!
I went in to test drive and Audi Q7. I called and decided to work with Emily P. based on her bio on the website. She was very informative about the Audi, let me have plenty of time looking over the car and test driving. Although I didn't end up making the purchase, she was very helpful and pleasant to work with. If I were ever interested in another vehicle at this location I would definitely work with her again.
Tom Kennedy was great from the start. I called him about needing a car, he sent us pictures of the car and showed us where to apply for the loan. The car was clean and filled with gas. He showed us how the car work, he is a nice guy. If you want to get a car go to Tom Kennedy at Walser Bloomington Toyota in MN. He is very truthful about his work, he will not give you anything you do not need.
Went in to trade my car a couple days back, met the most professional and patient salesman Tim. He did an amazing job at listening to our needs and helping us find the right SUV (after 4 test drives)… he went above and beyond. Truly amazing guy Tim Dwyer. I would definitely recommend this Walser outlet if you want brand new or used. They have great service and vehicles!!
Just picked up a new Tacoma from Walser Toyota. Overall I couldn’t be happier with the experience. Brian Daub on their sales team was great to work with. He went out of his way to make sure everything went well, even when they didn’t have the truck I was looking for on the lot. He even kept my 11 year old son entertained through the entire process. Big thanks to him and the folks at Walser Toyota.
Pete Lesch was so helpful, knowledgeable, friendly, patient and no pressure. We really felt like he was helping us figure out what was best for our family. Thank you again!
Michael Groves is very helpful and professional. He help us do a trade and we walked out with a brand new Toyota Highlander!!
Sales Person Tom Kennedy is always amazing to work with. Highly recommended
Hannibal was great!!
These guys are top notch. This is the first time in my life that I have had such a worry free car buying experience. They take care of you with complete honesty and care.
Great customer service. Delmis was very prompt with communication. I went to 4 local Toyota dealerships and Walser had the best prices as well..! I gave it 4 stars and not 5 because I believe it took me slightly longer at the dealership than it ideally should have.
My experience with Walser Toyota was excellent. From Josh, my salesman, to the service department, I have nothing but compliments concerning their customer service. They were always professional and courteous. I highly recommend Walser Toyota in Bloomington.
Extremely satisfied with the dealership and how Brad Kramer handled my lease!!!!!
Tom Kennedy was a pleasure to work with. He was very patient with us answered all of our questions and thoroughly explained how everything worked (my previous car was a 2004 and didn't have any of the modern gadgets). He genuinely cared to make sure we were satisfied.
Great experience! Very transparent, it made finding my next vehicle easy and fun. I enjoyed working with Samuel-customer specialist, he is great with communication and made the experience smooth. I highly recommend this dealership and working with Sam.
I had the pleasure of working with Adam on the trade-in and new purchase of an SUV. Everything was smooth and seemless. Greg Davis GM stopped by to thank me for my business. Great service and selection! Thank you from Illinois.
Recently came to the end of my lease and entered into another one with another Rav 4. Kela Smith was outstanding!! He made the transaction unbelievably easy and enjoyable with his great personality!! Do all you can to retain this man!!
Lack of inventory and distance
Hannibal Guelich provided an amazing experience for us. We live 90 miles away from Bloomington and Hannibal provided quick responses to our questions and detailed videos to help us make a decision from afar. While we ended up not buying a vehicle from Hannibal this time, due to what we were looking for wasn’t available, he still offered professional service after being told. We will definitely seek him out in the future.
Wow! Jessie is the person to go to if you’re selling your vehicle. Easy to work with. Professional. Funny and fun! I was ready for a “bad” dealership experience, but Walser Toyota in Bloomington was an awesome place to sell my vehicle.
We spoke with Lexi Tead at Walser Bloomington Toyota and she was great to work with and very helpful. I highly recommend Lexi Tead and Walser Toyota.
I am about to purchase my 4th vehicle from the friendly crew at Walser Bloomington Toyota. Whether it’s vehicle service or sales, I always feel like a valued customer and a friend. Thanks Kela Smith and Luke Nelson !
I am posting this review about our experience at Walser Toyota this week. Back on July 5th we put a down payment on a new Highlander. We were told it would be in by late August. Our salesmen, Peter Lesch kept us up to date as to the delivery status. We got a wonderful surprise and it arrived three weeks early. When we went in to finalize the purchase everything went very smoothly. Pete was very thorough in going through the paperwork. He also took plenty of time to go over the Highlander with us to ensure we understood all ...
Kela was great!
The experience I had at this dealership was nothing short of amazing. I was helped by Jalen who not only listened to my needs in a vehicle, but helped me figure out all of the loan processes, how and when to send certain things, and not pushing for any extra purchases that wouldn't benefit me specifically. If every employee at this place is like him, you're definitely in the right place. I'd highly recommend going here to find your next vehicle and if you can look for Jalen.
Worked with Tray who got me a new Tacoma. Great service and great guy.
Tim Dwyer is absolutely amazing! Top notch service. He helped my husband and I purchase a Toyota Sienna and walked us through everything and answered all our questions. Very knowledgeable and friendly, and he made the process seamless and easy. He also gave us a great price for my husbands Toyota Tacoma we traded in (Chris Evans helped with the trade in also, thanks Chris!!) Tim even drove to our house 40 minutes away to pick up a check so I did not have to drive back! We did our research on a lot of car dealerships and this is the ...
The “Jonas brother” Steve in service was OUTSTANDING! He was super nice, professional with a personality and was able to get me out 1 1/2 hour earlier than expected. Prices were phenomenal as well and the waiting room at this place is unbelievable, never seen anything like it before. I’m not a Toyota person and don’t own one, but I would recommend this place to anyone and any type of “breed”! -Girl #1 Add on; If someone gives good reviews for your employees and you let that employee know about it. It goes a long way. Just my 2 cents.
I do not lightly give five star ratings, but in this case, Tom Kennedy at Walser Bloomington Toyota totally deserve it. Trading in my old Highlander for a 2021 Highlander Hybrid was probably the best auto dealership experience I have ever had (and I am 57, so I have bought a lot of cars for myself and family over the years). Tom Kennedy made the process so simple for me. He stuck to the prices he quoted me for my trade in a month ago, then kept me informed at all times regarding options for new cars coming in. When I arrived ...
Jalen was super awesome and supportive to work with! There was no pressure and he was happy when I was happy about buying one of the cheapest cars on the lot. It was a perfect fit and I’m really glad I chose to go them!
Let me make an appointment and go to dealership for safety recall without having the part.... twice! Walser Toyota reached out to me and fixed the issue, and the car, thank you!
I had a fantastic experience of working with Tim and Luke at Walser Toyota. They walked me through various options- and I am extremely pleased with my 2021 RAV4. I highly recommend them !
Excellent service from start to finish, thanks Tom Kennedy
I recently traded in a vehicle I loved for one I love even more...thanks to the help of Ryan Rowekamp!!! We didn't come to the dealership with the intention to make a purchase, but when I found a car I loved Ryan offered to stay late if needed to get me into it. He was able to offer me a great trade-in value for my vehicle and the purchasing process was so easy. We were in and out in no time! Highly recommend this dealership.
Ask for Patti Whitehouse in Sales and she will give you outstanding service, explain the vehicles features and is easy going and no pressure. Enjoyed the car buying experience for the first time in my life. Will be back to buy the next car from her.
We purchased our new car from Wes Schurter. He was very thorough, professional and pleasant to work with!
I just traded in my 2007 Toyota Corolla- which I was sad to let go of, what a wonderful car it was for me the last 13 years, and purchased a used 2017 Highlander at Walser Toyota in Bloomington. I am so happy with my new used car, it's in amazing shape, rides like a dream and feels so luxurious! I have only ever had positive experiences with this Toyota dealership and service- I'm a very loyal customer! I worked with Isaac G on the purchase, what a fine young man he is! So personable, very knowledgeable and just a joy ...
I worked with Ben Weldon on a purchase of a used Lexus NX. I also worked with a Walser who did the appraisal on my current vehicle. From start to finish, I was entirely pleased with the way I was treated, the relatability of Ben and the kindness and truthfulness of the appraiser. I did not end up purchasing (to no fault of theirs), however, when I am back in the market, I will be back to Walser Toyota. Exceptional service!! 🙂
My time at Walser Toyota was absolutely top notch. I was lucky enough to have worked with Jessie. He walked me through multiple processes and made things that were once complicated seem simple again. I cannot say enough that if you are looking for a Toyota in the Twin Cities, go to Walser. You WILL be glad you did.
We had a wonderful experience every step of the way! Kela Smith was a true pleasure to work with. He was extremely knowledgeable, friendly, and dedicated to getting us into the right car. Kela made the entire process of trading in our old car and buying a new one seamless, and I would highly recommend him!
I went in for the service on 6/13. Even though the experience was positive overall, I found tiny green oil drops all over my car when I reached home. I had to take it for a wash. Wasn’t happy about the extra trip to the car wash.
UPDATE: (Changing a previous "2 star" review up to "4 stars") After giving my feedback (below), I was contacted by Greg D., a manager who was very professional and gracious in extending an offer to make things right. I knew my experience didn't fit the mold of many other high reviews, so I appreciated in the end what was done - and it gives me assurance my experience was unique. ...No one's perfect, but it's nice to know when things don't go well a place sees it as an opportunity for growth and improvement. ...
Walser has helped me many times. I have used appointments, emergency drive in and called for advice. Helpful every time.
Our experience at Walser Toyota with Jaylon Massie was awesome. We didn't plan on getting a new car, but after Jaylen explains all the good things with a brand-new Hybrid Toyota Camry, we walked out the door with our new car and we are very pleased with how easy it all went! The hybrid is so quiet. We are very please. Kudos to Jaylen!
We really enjoyed car shopping here. We started our car search at a different Toyota dealership in the south metro, and we were not satisfied with how they tried selling to us there. However, we then went to Walser Toyota and we had a much better experience there. We worked with Wes S. and he was great. He walked us through every feature of the car, and answered all of our questions. I would highly recommend coming to Walser Toyota if you are looking to buy a car.
Ben, a very professional amazing man, not a salesman in the business world, but a knowledgeable person in every aspect of the auto business. 5 star individual. I really appreciate your wonderful help in going through all the options to get the best of what we were looking for. Thank you again Ben.
Kela Smith and Tuker Walser were very responsive and even with the increasing in pricing that has been happenning they honored the original priig from 4 months ago including rebates. I will be back to do business for my future car purchases.
My experience at Walser Toyota was very positive. I worked with Josh Moua and Sam Coler who were both friendly and very professional. There was no high pressure, just support for me to get the right car for my needs.
We always received excellent service at Walser Toyota. We highly recommend it. We have worked most consistently with Kela Smith. He been a wonderful resource and has treated us extremely well. He has gone the extra mile to help meet our needs and is really good at working out what is the best option available. We will happily refer him to others.
Great buying experience with Jerry and Walser Toyota!
Had a very great experience working with sales person Michael Groves at Walser. He was so helpful and explained me all very clear informations which I should know. He made the experience very simple and I couldn't be more happy with my decision! Highly recommend him for your all your dreams vehicle 🙂✌🏻
Never bought a car before but I love Toyota. Tried this place out and it was a friendly place. Josh Moua was the guy who help me out. It was a great experience that he makes you feel comfortable in wanting to buy a new car. He is friendly, quick response to email, exains every little details when you buy adds on and checks up on you after buying your car if there's any help with your car. 1st time got me a Toyota corolla 2021 and no regrets I would recommend him if you ever pay a visit.
Michael Groves was awesome helping us get our Venza. We thought all the Venzas were sold in the lot but Michael found one and it met all of our needs. Financing was super easy and we drove off with our new car that night. Michael was very professional and helpful!!
Excellent customer service! It was my second time buying a car through Kela Smith and he is the best. Super knowledgeable and friendly.
I just brought my car from Walser last Friday. Brian Jordan who worked with us. He did an excellent job
Always a five-star rating for Walser Toyota (Bloomington) and Tom Kennedy, one of their go-to sales person. He's extremely knowledgeable, friendly, professional and makes buying (my daughter's RAV4) or handling my many Toyota leases an enjoyable experience. Gotta do a shout out to the Walser Toyota Service folks. Again, very professional, courteous and efficient. Now on my fifth Walser Toyota vehicle.
What an awesome team Tim Dwyer and Ben are fantastic. They work with me and made everything easy for me thanks guys.
Michael Groves and Danny Nguyen were the best! Greg and I spent our 46th Anniversary trading in 2 vehicles for one! Michael handled it with superior ease and made our day stress free! Michael takes the time to get to know his clients, and treats them with kindness, and respect. He was able to handle a difficult transaction with ease, and had us laughing the whole way through. Danny was also as helpful and made sure we had everything we needed, and if nor made us comfortable in asking more questions if needed. Never going any place else!
Came in this evening for an IT issue. Ben W. was very knowledgeable & helpful at explaining things & demonstrating how things work. Everything is working terrifically! Thank you, Ben!!
Bought a new 4Runner with help from Troy Withers and he was extremely helpful, located the color we wanted from another dealer, explained the Walser warranty and made our purchase a great experience, will buy from Walser again!!!
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