Welcome to Walser Toyota

The new Bloomington location is very impersonal, no one even noticed I was there for 5 minutes. There was a very rude woman filling the coffee machine who completely ignored me when I asked where the bathroom was. It took over an hour even with an appointment but the friendly people at Midas in Bloomington only took 30 minutes and was a third of the price so I’ll probably go back there.

Quick service. Friendly staff. Clean waiting area. Moses was very kind and clear on work being done.

(Translated by Google) In Spanish below // Berenice Otero and Jose Lopez provided a wonderful experience. A Toyota is a Toyota anywhere, but getting our car with Walser went smooth, and both Bere and Jose made sure we got the car that worked for our family. They were super patient and showed us more cars than we were originally planning to see. We took the kids, and they enjoyed having popcorn, hot cocoa and watching the huge TV. Due to the size of the space, it felt loud (there were a ton of people), so I recommend going on a calmer day if you are prone to sensory overload. I also recommend having a separate space for children so that they can be happier, and also contained. Walser has been our go-to for a few years now, they don't disappoint and I hope you guys stay like that! Berenice Otero and José López took great care of us!! A Toyota is a Toyota anywhere, but with Walser everything was very easy. Bere and José were patient, showing us several cars and helping us choose the best one for our family. We took the kids, and they had a great time eating popcorn, hot chocolate, and watching soccer on the giant TV. However, there were a lot of people, and there was a lot of noise and echo, so if you're sensitive to noise, it's best to go on a quieter day, not on the weekend. It would be great if they had a dedicated area for children. The Walsers have been our trusted agencies for years. I hope they stay that way! (Original) En español abajo // Berenice Otero and Jose Lopez provided a wonderful experience. A Toyota is a Toyota anywhere, but getting our car with Walser went smooth, and both Bere and Jose made sure we got the car that worked for our family. They were super patient and showed us more cars than we were originally planning to see. We took the kids, and they enjoyed having popcorn, hot cocoa and watching the huge TV. Due to the size of the space, it felt loud (there were a ton of people), so I recommend going on a calmer day if you are prone to sensory overload. I also recommend having a separate space for children so that they can be happier, and also contained. Walser has been our go-to for a few years now, they don’t disappoint and I hope you guys stay like that! Berenice Otero y José López nos atendieron súper bien!! Un Toyota es un Toyota en cualquier lado, pero con Walser todo fue muy fácil. Bere y José fueron pacientes, nos mostraron varios carros y nos ayudaron a elegir el mejor para la familia. Llevamos a los niños y la pasaron bien comiendo palomitas, chocolate caliente y viendo el fútbol and la tele gigante. Eso sí, había mucha gente y se escuchaba mucho ruido y eco, así que si eres sensible al ruido, es mejor ir en un día más tranquilo, no en fin de semana. Estaría muy bien si tuvieran un espacio dedicado para niños. Las Walser han sido nuestras agencias de confianza por años. Espero que se mantengan así!!!

(Translated by Google) Excellent service from Verenice Otero and Megan. I felt right at home. They were very diligent with the process and paperwork. I would definitely buy something here again for my next purchase. (Anyone who doesn't choose to buy at Walser Toyota Bloomington and with these two nice people is in for a treat.) 👏🏾 (Original) Excelente atención de la parcerita Verenice Otero y Megan me senti como en casa fueron muy diligente con el proceso y el papeleo. Definitivo volveria a tener mi próxima compra en este lugar. (El que no escoja su compra en Walser Toyota Bloomington y con estás dos agradables personas está muy Paila .)👏🏾

Nice building, pretty welcoming. I didn't like that they added a device that was supposed to alert distracted drivers. Wasn't an option. Just baked into the price. Salesman was extra pushy especially with add on products.

Great Dealership, great service! Automation has gone above and beyond the customer. Only option to set time and date but not to enter any other question or concern. Upon arriving at the dealership, I was quickly and efficiently checked in for standard service. I asked the same question I was not able to ask when setting the appointment. I was told they would look into it and let me know if something was needed. After that I was quickly and efficiently checked out and no further information or resolution of the issue was ever mentioned. I guess nothing else was needed.

1. Excellent service 2. fast deleary 3. great location 5. pleasing people. 6. Timley delevary

Worked with Joel who was very accommodating and got us into the right car We had an issue the next day with brakes and were able to resolve the issue with the service department. I like the transparency of Walser and upfront pricing. No guilt playing!

Service employee, Emily Kapaun was great. I had a few concerns which she addressed in a friendly and informative manner. I didn’t have to wait too long for maintenance to be completed. (Popcorn was tasty.) I am unhappy with the online / automated system to make an appointment, which requires the use of a cell phone. I am not tied to my cell phone and often I am in a location with weak coverage. The AI service sent a text message to my landline! It didn’t work. I prefer to speak to a human being. I expressed my concerns to Emily and she handed me her card and told me I could just call her! I didn’t know that I could by-pass the AI voice. Outstanding solution. While waiting for the work to be completed, I was contacted by sales department to trade-in my RAV 4, but this time I did not respond, because i spoke to someone about it a few months ago. I’m happy with my 2020 RAV 4, and the next time I need to buy a car, I’ll buy a Toyota, even though I have yet to understand all the “bells & whistles.”

Very good inventory, sales person is very nice and professional, made the process of buying a vehicle very pleasant,

I did not feel taken advantage of or like the service man was recommending unnecessary maintenance.

Very clean, professional, efficient, and courteous. I typically have a great experience at this location.

This complaint is to Steve, service manager and his manager. I thought I went to exports who knows the car well. I guess not. Very not happy with service that I got from you. You didn’t fix my car but still charged me. It is not fair!!! It didn’t even last a hour!!! Steve told me he is going to charge me more maybe $2000 just to diagnose it. I felt robbed by you guys. When I asked his manager I guess he is the main BOSS. I couldn’t talk to any other person. Wow… He didn’t even apologize the work he have done to me. Please me more human being little …

I recently had to pay $100+ to fix an issue about which there is a service bulletin. While I was not charged the full diagnostic price, it doesn't seem to me that j should have been charged anything for finding and replacing something Toyota screws up on. I am in no way upset with the employee who helped me, just with Walser. FYI, I have bought three cars from you. Seems like a bad way to get a loyal customer.

Conner was very helpful and patient answering all of our questions. We like the vehicle very much and would recommend Walser to others.